Blackberry fatal error while updating
Note: If option 1 does not complete the installation update successfully, then proceed to option 2.
Option 2To continue with Over-The-Air software (OTA) Update, remove data (applications and media) from the Black Berry smartphone's internal memory until there is enough free space by following the actions below.
Be sure to reboot your computer after completing the installation.
Follow the instructions to download the Desktop Manager service pack to your desktop computer.
Check if the server certificate has the private key corresponding to it. Select the thumbprint section and click on the text below.
Refer the below picture: If private key is missing, then you need to get a certificate containing the private key, which is essentially a . There is a command that we could try to run in order to associate the private key with the certificate: If the association is successful, then you would see the following window: Note: 1a 1f 94 8b 21 a2 99 36 77 a8 8e b2 3f 42 8c 7e 47 e3 d1 33 is the thumbprint of the certificate. Do a "Ctrl A" and then "Ctrl C" to select and copy it.
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To do this, start the Black Berry Desktop Manager, click on "Application Loader", un-check the box next to the application, click on the "Next" button and follow the prompts. The workaround for this issue is to install the latest service pack (Service Pack 3a) for Desktop Manager v3.6 instead of Service Pack.
Now return to the application list, highlight the application and click on the Delete button. This can be downloaded from the Black Berry site at: Uninstall your original Desktop Manager first, then install the downloaded service pack.
This material is provided for informational purposes only. This document will help you in troubleshooting SSL issues related to IIS only.
Client Certificates troubleshooting will not be covered in this document.
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